Terms and Conditions
Last Updated: April 14, 2025
Welcome to Hermanos Alejos (the "Site"), your online destination for [brief description of products, e.g., "handcrafted goods" or "unique fashion items"]. By accessing or using our Site, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, please do not use our Site.
1. Acceptance of Terms
By using this Site, you affirm that you are at least 18 years old or have the consent of a parent or guardian. If you do not meet these requirements, you must not access or use the Site.
2. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
3. User Accounts
To access certain features of the Site, including making purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password.
4. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Prices and availability are subject to change without notice.
5. Ordering and Payment
By placing an order through our Site, you agree to pay the total amount for the items you order, including any applicable taxes and shipping fees. We accept various payment methods as detailed on the Site.
6. Shipping Policy
We aim to process and ship orders promptly. Shipping costs and estimated delivery times will be provided at checkout. Please note that delivery times may vary based on location and other factors.
Once a package is shipped, Hermanos Alejos is not responsible for any lost, stolen, or damaged packages.
7. Return Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may return items within seven (7) days of receiving your order. To be eligible for a return, items must be in perfect condition, unused, and in their original packaging.
To initiate a return, please contact us at alejos@hermanosalejos.com. Please note that the customer is responsible for all return shipping costs, and we decline responsibility for any items lost in transit.
8. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Hermanos Alejos or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
9. Disclaimers
The Site is provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, secure, or free of errors.
10. Limitation of Liability
To the fullest extent permitted by law, Hermanos Alejos shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any content therein.
11. Indemnification
You agree to indemnify and hold harmless Hermanos Alejos, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of your use of the Site or your violation of these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in [Your Jurisdiction].
13. Contact Information
If you have any questions about these Terms, please contact us at alejos@hermanosalejos.com.
Return and Refund Policy
Last Updated: April 14, 2025
At Hermanos Alejos, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return and Refund Policy below.
1. Terms of Return
You may return items within seven (7) days of receiving your order.
2. State of Return
To be eligible for a return, items must be in perfect condition, unused, and in their original packaging. Items that show signs of wear or are not in the original condition will not be accepted for return.
3. Reason for Return
You can return items for the following reasons:
Damaged or defective items
Incorrect items received
Change of mind (provided the item is in perfect condition)
4. Process for Return
To initiate a return, please follow these steps:
Contact our customer service at alejos@hermanosalejos.com within the return period to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once approved, you will receive instructions on how to return your item.
5. Return Shipping Costs
All return shipping costs must be covered by the customer. We decline responsibility for any items lost in transit.
6. Process of Refund
Refunds will be processed as follows:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert duration, e.g., "7-10 business days"].
Please note that shipping costs for the original order are non-refundable.
7. Contact Details
If you have any questions or need further information regarding our Return and Refund Policy, please contact us at alejos@hermanosalejos.com.
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